We are an independent assistance service that helps you understand electricity and gas-related processes — from billing inquiries to setting up new service — with a real human advisor on every call.
You can contact your utility provider directly at any time, free of charge. We offer an optional, independent guidance service for those who prefer human support.
Before using our service, please read and understand the following key facts about who we are and what we do. We believe complete transparency is fundamental to a trustworthy assistance service.
Energy Promo Hub is a completely private, independent company. We have no official relationship, partnership, endorsement, or affiliation with any electricity or gas utility company, government energy agency, or public utility commission.
We do not accept, collect, forward, or process any utility bill payments on your behalf. All bill payments must be made directly through your utility provider's official website, app, or customer service line.
Our service is purely informational and guidance-based. We help you understand your utility-related situation, prepare for interactions with your provider, and navigate processes — nothing more.
Our advisors charge a service fee for their assistance. This fee is for the time and guidance provided by our team — not for utility services themselves. All fees are disclosed clearly and agreed upon before any service begins.
Your right to direct access: You are always free to contact your electricity or gas provider directly at no charge. Their customer service lines, websites, and official apps are available to you without any intermediary. Energy Promo Hub is an optional, supplementary service for customers who prefer human-guided support and find navigating utility processes challenging. Using our service is entirely your choice.
Clarity about the scope of our service is essential. We want every customer to fully understand what they are receiving before they engage with us.
| Capability | Available? |
|---|---|
| Bill explanation & guidance | YES |
| New service setup guidance | YES |
| Relocation assistance guidance | YES |
| Advisor support by phone | YES |
| Dispute navigation guidance | YES |
| Processing utility payments | NO |
| Managing your utility account | NO |
| Representing a utility company | NO |
| Guaranteeing provider outcomes | NO |
| Government or official affiliation | NO |
We offer structured assistance for common electricity and gas-related situations — handled with full transparency and clear communication.
Struggling to understand your utility bill? Our advisors help you decode charges, identify billing patterns, and understand your rights as a customer.
Starting electricity or gas service at a new address? We walk you through documentation requirements, the provider contact process, and what to expect.
Moving to a new address? We provide structured guidance on transferring or closing your utility service, including how to avoid unnecessary gaps in coverage.
Our process is transparent and designed to empower you with information — not replace your direct relationship with your utility provider.
Reach out by phone or email. An advisor will listen to your utility-related question without any pressure or obligation.
No commitment requiredYour advisor reviews your specific question and explains your options clearly, including contacting your provider directly if that is the simplest path.
Honest, unbiased guidanceWe provide a plain-language explanation, relevant next steps, and any documentation guidance you may need to resolve your situation.
Full transparency throughoutArmed with clear information, you communicate with your utility provider directly. We can continue to support you as needed.
You stay in full controlTransparency notice: Energy Promo Hub is a fee-based, independent assistance service. Our advisors provide informational guidance only — we are not agents, authorized representatives, or employees of any electricity or gas utility company. Any action taken with your utility provider (such as setting up service, paying a bill, or filing a dispute) is performed by you directly with that provider. You may always contact your utility provider at no cost through their official customer service channels.
Our advisors are familiar with utility processes across many providers. We are not affiliated with, endorsed by, or representing any of the following companies.
⚠ Provider Disclaimer: All utility provider names referenced on this website are trademarks and property of their respective owners. Energy Promo Hub is not affiliated with, authorized by, endorsed by, sponsored by, or in any way officially connected to any utility company. Provider names appear on this page solely to describe the types of utility-related inquiries our independent guidance service may assist with. For official support, contact your provider directly through their official channels.
We exist because navigating utility processes can be confusing. Here is what sets our independent guidance service apart.
We are upfront about who we are: an independent, fee-based guidance service. No hidden affiliations, no misleading identity claims.
Every contact is handled by a real person. You get genuine, empathetic support — not an automated system or chatbot.
Our service fee structure is disclosed fully before any engagement. You will never be charged without your explicit prior agreement.
We guide you — you decide. All interactions with your utility provider remain directly under your control at all times.
We collect only what is necessary to help you. We never sell your personal data to any third party or utility company.
Our team is trained on utility processes across multiple providers so you get well-informed, practical guidance for your specific situation.
Utility providers often route customers through long automated phone trees. Many people find the experience frustrating and time-consuming — especially when their situation is slightly out of the ordinary.
Our service provides a real human advisor who listens, explains clearly, and helps you understand exactly what you need to do next.
Call Our Advisors
Mon–Fri, 8am–7pm EST
Our independent advisors are ready to help you understand your situation and navigate the right path forward — with honesty and no pressure.
Reminder: You may also contact your utility provider directly at no cost. We are an optional, independent assistance service and are not affiliated with any utility company.
Everything you need to know about our service before reaching out.
Last updated: January 2025 — Energy Promo Hub
Energy Promo Hub ("we," "our," or "us") is an independent, privately owned third-party utility assistance company. We are not a utility provider, government agency, or official energy body. Our service is entirely voluntary and fee-based. Our contact email for privacy matters is: privacy@energypromohub.com
When you contact us or use our services, we may collect the following types of personal information:
We do not collect your utility account credentials, account numbers, or any information that would allow us to access your utility account.
We use the personal information we collect solely for the following purposes:
We do not use your personal information for unsolicited marketing, profiling, or any purpose beyond direct service delivery.
We may share your information only in very limited circumstances:
We will never share your data with your utility provider without your explicit permission.
We retain your personal information only for as long as necessary to deliver the services you requested and to meet our legal obligations. Communication records are typically retained for up to 24 months for quality assurance purposes, after which they are securely deleted or anonymised.
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take reasonable precautions, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website may use cookies and similar tracking technologies to improve user experience and collect standard website analytics. You may control cookie preferences through your browser settings. We do not use cookies to track you across third-party websites or to build advertising profiles.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at the details below. We will respond to your request within 30 days.
Our service is intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any updated version on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Privacy Contact Information
For any privacy-related questions, access requests, or complaints, please contact us at:
Email: privacy@energypromohub.com
Phone: +1 (888) 780-6261 (Mon–Fri, 8am–7pm EST)
Address: [Business Address Placeholder]
Last updated: January 2025 — Energy Promo Hub
By contacting, accessing, or using the services of Energy Promo Hub ("the Company," "we," "us," or "our"), you ("the Customer," "you") agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our service.
All utility provider names or trademarks referenced in our communications are the property of their respective owners and are used solely to describe the types of inquiries our guidance service may assist with. No relationship, endorsement, or authorisation is implied.
Energy Promo Hub provides informational guidance and advisory assistance to help customers understand and navigate utility-related processes. Specifically, our service:
Our service does not include:
Energy Promo Hub has no access to, control over, or influence on any utility company's internal systems, account management platforms, billing systems, or customer service decisions. All interactions with your utility provider are conducted by you, independently. The Company cannot intervene in, accelerate, or alter any decision made by a utility provider.
Our advisory service is fee-based. The applicable service fee will be clearly communicated to you before any service is delivered. By proceeding with our service after receiving the fee disclosure, you agree to pay the stated amount. No charges will be applied without your prior explicit consent.
Our fees are charged for the advisory time and guidance provided by our team. Service fees are entirely separate from any utility provider charges and are payable to Energy Promo Hub only.
As a customer, you agree to:
To the maximum extent permitted by applicable law, Energy Promo Hub and its advisors, employees, and associates shall not be liable for:
Our total liability to you for any claim arising from our service shall not exceed the amount paid by you for that specific service session.
Energy Promo Hub does not guarantee, promise, or represent that using our service will result in any specific outcome with your utility provider. Utility providers make independent decisions based on their own policies, systems, and internal procedures, over which we have no influence.
All content on this website, including text, design, and materials, is the property of Energy Promo Hub unless otherwise stated. You may not reproduce, distribute, or use our content without prior written permission.
We reserve the right to update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Your continued use of our service after changes are posted constitutes acceptance of the revised terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Energy Promo Hub is registered. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Terms & Conditions Enquiries
For questions about these Terms, please contact us:
Email: legal@energypromohub.com
Phone: +1 (888) 780-6261 (Mon–Fri, 8am–7pm EST)
Last updated: January 2025 — Energy Promo Hub
Energy Promo Hub charges for professional advisory time and guidance provided by our team. Because our service is informational and delivered in real time, fees reflect the delivery of the service itself rather than a guaranteed outcome. This is similar to consulting or advisory services in other industries.
Our fees are not payments to any utility company and should never be confused with utility bill payments. If you believe you are making a payment to a utility company through our service, please stop and contact your utility provider directly — this is not our service.
We will review refund requests and may issue a full or partial refund in the following circumstances:
To submit a refund request, please follow these steps:
Approved refunds will be issued to the original payment method used at the time of service. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider. We do not charge fees for processing approved refunds.
In some cases, a partial refund may be offered where a session was partially delivered, where an element of our service was not fully completed, or where there was a minor issue that does not warrant a full refund. Partial refund amounts will be clearly communicated and agreed upon with you before processing.
If you are not satisfied with our refund decision, you may escalate your concern in writing to legal@energypromohub.com. We are committed to fair and respectful resolution of all customer concerns and will review escalated cases with care.
Energy Promo Hub makes no guarantee that using our service will result in any specific outcome with your utility provider. Refund eligibility is based solely on the quality and delivery of our own advisory service — not on whether your utility provider responded favourably to your inquiry.
Refund Requests & Support
To submit a refund request or discuss a billing concern:
Email: support@energypromohub.com
Phone: +1 (888) 780-6261 (Mon–Fri, 8am–7pm EST)
Please have your session date and contact details ready when reaching out.